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PAD PRINTING SUPPLIES PAD PRINTING MACHINES CONTRACT DECORATING SALES OFFICES TECH SUPPORT ABOUT PRINTEX EMAIL BULLETINS
 New to Pad Printing?

Click here to read our informative Introduction to Pad Printing.


 Frequently Asked Questions
Pad Printing Cups
Pad Printing Machines Inks
Pads Substrates
Plates  

 Video Library
How to Make a Photopolymer Plate
How to Mix Ink

 How-to Guides
G3 Ring Removal Tool

 Troubleshooting Guides
Blurring or Smudged Image
Distorted Image
Dot Screen Visible in Print Area
Inadequate Adhesion to Substrate
Pin Holes in an Image
Silicone Print Pad Not Picking Up Complete Image
Silicone Print Pad Will Not Release Complete Image
Stringy/Hairy Pad Printed Image
Unsatisfactory Gloss

 Technical Help
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What is the nature of your issue?
Pad Printing Machine
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Type of Ink
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 Frequently Asked Questions: Pad Printing Machines

1. Do I have to buy supplies from my machine vendor?

In most cases no. Many supplies are cross-compatible, with a few exceptions as noted below:

Inks: certainly the quality and performance of inks for a particular application can vary from brand to brand, but as a general rule, pad printing ink is pad printing ink. Quality, performance and price are important issues, but so are availability, support and service. Printex will gladly help you evaluate your ink needs and if possible recommend the best product for the job, even if we do not carry it.

Plates: with the right equipment, photopolymer plates are easily cut to any size, and supplied processed or unprocessed. There are only a handful of plate material manufacturers in the world, so you will find the same materials available from different vendors. Printex strives to provide superior service for your plate needs. Steel plates (particularly thick tool steel plates) may be more difficult to outsource from several vendors, due to the cost and lead time involved in obtaining stock in anything other than a machine vendor's "native" sizes.

,strong>Pads: much like inks, a pad is a pad, though once again quality and performance can vary. The chief issue with pads in the method by which they are mounted to the machine, which can vary by manufacturer. Printex has attempted to be as cross-compatible as possible in this respect.

Doctor Blades, Sealed Ink Cups and Miscellaneous: doctor blades usually boil down to three specifications: thickness, finish and width. Some manufacturers use proprietary slots or holes in their blades to facilitate mounting. Printex open-well machines use standard strips of doctor blade material, available in-stock in several thicknesses, finishes and widths, which can be cut to any size. Printex sealed ink cups are only compatible with Printex sealed ink cup machines.

Spare Machine Parts: your best bet is to stick with the machine manufacturer from where you bought your machine, particularly for the mechanical components that they make.

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Toll-free telephone support is available from 8 a.m. Eastern Standard Time to 4 p.m. Pacific Standard Time.
Call (800) 982-1928.

Or, you can e-mail your technical support issue using the form on this page. Be sure to fill in all fields.
A support representative will contact you by e-mail or telephone as quickly as possible.

 
 
  Quick Contact Info
1-800-982-1928 - Fax: (858) 513-2419 - Contact Us - 12113 Kirkham Road Poway, CA 92064
PAD PRINTING SUPPLIES PAD PRINTING MACHINES CONTRACT DECORATING SALES OFFICES TECH SUPPORT ABOUT PRINTEX EMAIL BULLETINS