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PAD PRINTING SUPPLIES PAD PRINTING MACHINES CONTRACT DECORATING SALES OFFICES TECH SUPPORT ABOUT PRINTEX EMAIL BULLETINS
 New to Pad Printing?

Click here to read our informative Introduction to Pad Printing.


 Frequently Asked Questions
Pad Printing Cups
Pad Printing Machines Inks
Pads Substrates
Plates  

 Video Library
How to Make a Photopolymer Plate
How to Mix Ink

 How-to Guides
G3 Ring Removal Tool

 Troubleshooting Guides
Blurring or Smudged Image
Distorted Image
Dot Screen Visible in Print Area
Inadequate Adhesion to Substrate
Pin Holes in an Image
Silicone Print Pad Not Picking Up Complete Image
Silicone Print Pad Will Not Release Complete Image
Stringy/Hairy Pad Printed Image
Unsatisfactory Gloss

 Technical Help
Name
Phone
Email
How would you prefer to be contacted?
Email Phone
What is the nature of your issue?
Pad Printing Machine
Other
Type of Ink
Other
Technical Problem

Tech Talk Troubleshooting Guide

Printing Problem - Silicone Pad Will Not Release the Complete Image
Pad-related Possibilities Corrective Action
Pad may be worn or dried out. Install new silicone pad.
Insufficient print stroke. Increase downward force of print stroke.
Pad surface may be damaged. Replace pad if there are any scuffs, worn areas or if the pad has exceeded its life expentancy.
Ink-related Possibilities Corrective Action
Ink viscosity is too thick, causing the image to dry before printing. Add thinner. Speed up machine cycle.
Ink viscosity is too thin. Thinner does not flash off or dissipate quickly enough. Use a faster evaporating thinner. Apply front dwell feature. Blow a light stream of air on the pad.
Cliche-related Possibilities Corrective Action
Etch depth may be too deep. Remake cliche with longer screen exposure.
Substrate-related Possibilities Corrective Action
Surface contamination from mold release, grease, oil or dust. Preclean metal parts with Printex C-Solv. For plastic, painted or coated materials, use an industrial alcohol (TEST A SMALL AREA FIRST).

Troubleshooting Tip

First determine if the ink viscosity is too thick or too thin. It is easiest to determine if your ink mixture is too thin by using the front dwell feature on Printex machines. This feature stalls the downward movement of the pad in the print position. This allows for excess thinner to flash off before printing. You may also accomplish the same thing by blowing a light stream of air towards the pads. This method will not sacrifice the machine's cycle-time to increase. It is a little more difficult determining if the ink is too thick. Some indications are as follows: rolled or curled edges, flaky appearance and poor adhesion.

The area in which your pad printer is being used has a great effect in the process. Ideal conditions are to have the printer in a controlled area of 67-73 degrees F with 40-60% humidity.

Toll-free telephone support is available from 8 a.m. Eastern Standard Time to 4 p.m. Pacific Standard Time.
Call (800) 982-1928.

Or, you can e-mail your technical support issue using the form on this page. Be sure to fill in all fields.
A support representative will contact you by e-mail or telephone as quickly as possible.

 
 
  Quick Contact Info
1-800-982-1928 - Fax: (858) 513-2419 - Contact Us - 12113 Kirkham Road Poway, CA 92064
PAD PRINTING SUPPLIES PAD PRINTING MACHINES CONTRACT DECORATING SALES OFFICES TECH SUPPORT ABOUT PRINTEX EMAIL BULLETINS