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PAD PRINTING SUPPLIES PAD PRINTING MACHINES CONTRACT DECORATING SALES OFFICES TECH SUPPORT ABOUT PRINTEX
 New to Pad Printing?

Click here to read our informative Introduction to Pad Printing.


 Frequently Asked Questions
Pad Printing Cups
Pad Printing Machines Inks
Pads Substrates
Plates  

 Video Library
How to Make a Photopolymer Plate
How to Mix Ink

 How-to Guides
G3 Ring Removal Tool

 Troubleshooting Guides
Blurring or Smudged Image
Distorted Image
Dot Screen Visible in Print Area
Inadequate Adhesion to Substrate
Pin Holes in an Image
Silicone Print Pad Not Picking Up Complete Image
Silicone Print Pad Will Not Release Complete Image
Stringy/Hairy Pad Printed Image
Unsatisfactory Gloss

 Technical Help
Name
Phone
Email
How would you prefer to be contacted?
Email Phone
What is the nature of your issue?
Pad Printing Machine
Other
Type of Ink
Other
Technical Problem

Tech Talk Troubleshooting Guide

Printing Problem - Dot Screen Visible in Print Area
Pad-related Possibilities Corrective Action
Pad angle is too flat. Try a steeper angled pad.
Ink-related Possibilities Corrective Action
Ink may be too thick. Thin or reduce viscosity of the ink.
Thinner is evaporating too fast. Use a slower drying thinner or add retarder.
Cliche-related Possibilities Corrective Action
Etch may be too shallow. Re-make cliche with shorter screen exposure.
Too coarse or too large of a dot screen being used. Remake cliche with smaller dot screen.

Troubleshooting Tip

Generally, dot screens are visible when the ink is too thick, or the ink from the cliche is drying before it has a chance to adhere to the substrate. There is a slight smudging or blending of the ink when it releases from the pad. This will typically hide the dot pattern. Also, when the ink is too thick, it does not fill the entire depth of the image. Thick ink will not (flood or flow) throughout the dots in the etched area. This tends to make the dots more pronounced.

Toll-free telephone support is available from 8 a.m. Eastern Standard Time to 4 p.m. Pacific Standard Time.
Call (800) 982-1928.

Or, you can e-mail your technical support issue using the form on this page. Be sure to fill in all fields.
A support representative will contact you by e-mail or telephone as quickly as possible.

 
 
  Quick Contact Info
1-800-982-1928 - Fax: (858) 513-2419 - info@printexusa.com - 12113 Kirkham Road Poway, CA 92064
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